Optician, Safety & Rx Information

Welcome to our contact lenses safety information page! As we’re sure you’re aware, all forms of contact lenses are classed as medical devices and therefore the use and care of them should be taken seriously. At Coloured Contacts we pride ourselves on our safety information and our high-quality products. Make sure to take a read of all of our safety guides to find out everything you need for a contact lens wearers handbook.

Please refer to our customer disclaimer and agreement that customers agree to on checkout to confirm their suitability for wearing coloured contact lenses.

In this guide, we will talk to you more about optician’s information, safety and our RX verification process.

Please note that the Rx Verification Process is only necessary for US customers.

The first thing to note is that it’s important to have a contact lens fitting with your optician prior to wearing any contact lenses. Not only will a registered optician give you detailed and tailored advice on how to wear your contact lenses but, you should also be provided with a copy of your prescription.

Unlike a regular eye prescription obtained from an optician, a prescription acquired from a contact lens fitting will provide extra measurements that are required to make sure that you buy contact lenses with a correct fit. The extra measurements include base curve, axis and cylinder depth of your eye. By knowing how these elements affect contact lens wear, you will be able to find a pair of contact lenses that fit comfortably for everyday wear.

See our How To Read Your Prescription Guide here:

The RX Verification Process

For all US customers, it is a legal requirement for us to carry out an RX check with your optician on your behalf. The Fairness to Contact Lens Consumers Act gives you the ability to shop around when buying contact lenses of any kind. As well as this, we must be compliant with the Contact Lens Rule of 2004 outlined by the Federal Trade Commission (FTC). This rule requires optometrists to offer a copy of the patient’s prescription at the end of a contact lens fitting.

It is our responsibility to adhere to The Fairness to Contact Lens Consumer Act which governs the sale of both prescription and non-prescription contact lenses. This means that US customers must proceed with the RX verification process and have their order verified by their prescriber. This system allows us to communicate directly with your prescriber on your behalf in order to have your prescription request verified. To learn about our RX Verification process, visit our detailed guide here:

Rx Verification FAQs

What information do I need to have my prescription verified?

Before you complete your order, during the checkout process you will have the ability to choose from a list of prescribers. Find your optician and we’ll submit your verification request. If you cannot find your prescriber please use our Contact Us Form and forward the following information of your prescriber:

  • Name*
  • Clinic Name*
  • Address
  • Email Address*
  • Telephone Number
  • Clinic Zip Code*

*Required

How long does the RX verification process take?

After submitting RX verification your prescriber will have 8 business hours to respond. These 8 business hours commence 1 hour after placing your order and are only counted during the clinics unique opening hours. If your verification process isn’t approved within 8 hours it will be passively authorised and your order will be processed.

What happens if my order is rejected?

When submitting your RX verification it is up to your prescriber to either approve or decline the request. If the verification is declined within the 8 hour time frame your order will be immediately declined with a full refund and email notification. Please note that your verification may be declined for the following reasons: inaccuracies in the prescription or if a contact lenses prescription has expired. Typically a contact lens prescription acquired from an optician during a contact lens fitting expires after 1 year.