Here details any software or scripts your data may come into contact with once you have inputted it on to our website. With each platform, we have detailed which of your information is processed, for what reasons, how it is collected and how long the data will be stored. Where possible, we have provided this information in detail with a link to third party websites privacy policies. Upon request, we are able to provide more information on these services. To find our our commitment to GDPR responsibilities, please visit our GDPR information here.
When a payment is made on www.colouredcontacts.com, we provide the following Payment providers with the following information regarding your order.
Sage Pay: once an order has been completed successfully with an online payment, we provide Sage Pay with a customer’s:
- billing/delivery address
- email address
- phone number
- order total
At no time during this transaction is Coloured Contacts able to see or hold payment information. View the Sage Pay Security Policy here.
PayPal: once an order has been completed successfully with a PayPal payment, we provide PayPal with the specific customer delivery name and the delivery address. No payment details or information is visible to or stored by, Coloured Contacts. View the PayPal Security Policy here. This is the only information passed on to PayPal from Coloured Contacts.
- delivery name
- delivery address
Amazon Payments: once an order has been completed successfully with Amazon Payments. Our system sends Amazon the total order value. All the customer details and payment information is stored by Amazon. View the Amazon Payments Security Policy here. At no time does Coloured Contacts hold or see the payment information. This is the only information passed on to Amazon Payments
- order total
Courier & Returns Companies
Couriers: When the order is dispatched from our warehouse, the following couriers are given ordered product(s) information, customer’s delivery address, name, email and phone number. This ensures the fast and speedy delivery of items dispatched from our distribution centres. Please find our listed couriers below and see their individual privacy policies for more information on data storage and retention times.
- DHL Security Policy
- DPD Security Policy
- FedEx Security Policy
- Royal Mail Security Policy
- UPS / UPS iParcel Security Policy
- James & James Security Policy
Aramex: This software holds order information so that customers can easily request a return. This software holds the order information (such as order number, delivery address, customer name, email address and phone number) for customers from the following countries: AT, BE, DK, FI, FR, DE, IE, IT, LU, NL, ES, SE and US. Read the Aramex Security Policy here.
Web Analytics Tools
To aid the continual growth of Coloured Contacts as an online web store, we have the following third party scripts running in the background. These scripts are able to record and monitor data regarding customer behaviour and how they interact with the website.
Google Analytics: This software is used to track customer behaviour as they enter and use our site. The analytics tracking code is placed on every page on our site and can record information including, but not limited to, the following dimensions:
- User Location
- User Gender / Age Range
- User Device Type
- User IP Address
- It can also monitor the following behaviour and interactions within the site.
- Search Terms Used To Find The Site
- Pages Used To Enter / Exit The Website
- Page Metrics (time on page/number of pages visited)
Google AdWords: This tracking code is used to track whether or not a customer makes a purchase after clicking on a sponsored advertisement. All data remains anonymous, and metrics are solely taken from a customer’s visit to our website. This includes information including, but not limited to, the following:
- Search Terms Used To Find The Website
- The Specific Ad Clicked On
- Whether Or Not The Visit Converts Into A Sale
New Relic: This software tests performance metrics which times all of the internal functions and queries that run in the background of the Coloured Contacts website. It can also test page loading speeds. This deals with zero user information, and any results which are stored are only held for three weeks.
Our Data Processors
Our information is held on servers at Arcadant BV Limited, as the orders are processed and sent via their distribution centre.
- CBR: The internal stock management system holds a copy of the customer billing / delivery address, customer email address and phone number. This allows them to print the postage label for the package to be sent.
- BB Order Picker: The internal picking system stores ordered product(s) information, customer name, delivery address, email address and phone number. This acts as way of referencing that the correct products are being taken out of stock for the correct customer orders.
- BB Dispatch: This internal software allows them to monitor the successful dispatch of orders. It also stores ordered product(s) information, customer name, delivery address, email address and phone number.
MaxMind: This service performs MinFraud fraud screenings on customer transactions. This information is used to screen the transaction for fraud, and to calculate a fraud score. We can use this information to avoid chargebacks or sending fraudulently purchased goods.
The following information is sent to MaxMind when a transaction is made on the website.
- Device Information
- IP Address
- User Agent
- Session ID
- Transaction ID
- Unique Customer ID
- Billing / Shipping address
- Payment Method
- Order Value
- Success / Failure Status of the Transaction
With this information, the service returns to us a report that details the results of its checks. It can analyse the data to give an indication of whether or not the provided information is true or false. MaxMind can store this data to ensure the information provided by us is both valid and aligns with the details provided by other clients. Please see the MaxMind website for more information here.
Our virtual mirror system software is an add-on hosted by www.virtooal.com/en which allows customers to place products onto their own photo. Any customer and/or images that are taken/uploaded on this software are stored for 24 hours on the software’s servers before being deleted. Please visit their FAQ page for more information here.
Social Media Advertising
We run social media ads to further promote our products to our customers. To measure the success of these marketing efforts, we have a conversion tracking code on our site from each of our social media platforms. All information collected from these trackers is non-identifiable. Here is the full list of which conversion trackers are currently active in our site:
- Facebook Pixels Ad Tracking: this ad tracking software collects information such as IP address, browser information, referral site/link, non-identifiable information on the user (location, age demographic, gender). It also reports on navigational behaviour and the pages visited during a browsing session. Please find more information here.
Infusionsoft is our email marketing system which we use to send e-newsletters, promotional offers and informational emails regarding the company. This marketing is only sent to customers who opt-in, who can also unsubscribe at any time. The customer data we store within Infusionsoft is as follows.
- first name
- last name
- email address
- country of purchase
Other information that is collected is data related to the order that was placed as the product that was purchased. The information is as follows:
- tags related to purchase (colour of lenses, prescription strength, lens duration)
- number of products purchased
- total order value
- date of last purchase
Here is Infusionsoft's data protection policy and FAQs which covers everything that they are doing to be compliant with the EU's GDPR regulations.
Google Trusted Stores:
We send order information to Google Trusted Stores to help the successful sending of online store requests. It allows customers to review the company and a specific product. This helps future customers make an informed decision about their purchases. The following information is provided to this service:
- Customer Email Address
- Country Of Purchase
- Order ID Number
- Product ID
- Product SKU
- Product Name
- Product Price
- Total Order Value
- Quantity Of Products Ordered
- Total Discount Values
- Total Shipping Costs
- Date Of Shipping / Recorded Delivery
This list includes all the platforms your data could be stored when you input information into www.colouredcontacts.com. For more information about our commitment to GDPR legislation please click here to see our dedicated GDPR information page.