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Contact Us
Please note: We are currently upgrading our systems, therefore telephone support will be unavailable until 26/09/2022. To get in touch with our customer services agents please use our online Contact Us form. We aim to respond to all queries within 48 working hours.
We're here to help with any and every question you may have! Our team of customer service agents are here and ready to help.
To contact us, you can:
- Use the Support Ticket form below;
- Email us directly;
- Or, call us on (+44) 020 3318 1459.
If you are calling from the United States, please use the following number instead: (650) 249-3708.
Our Opening Hours
Please note that our customer services are closed over weekends and on bank holidays.
- Mon to Fri: 08:30am to 16:30pm GMT
- Sat to Sun: CLOSED
When closed, the phone lines are unavailable, and no support tickets/emails will be responded to.
If you create a ticket or email whilst we are closed you will receive a reply when we are next open.
Order Help FAQs
Tap each question below to open.
How can I track my order?
Once your order has been dispatched, you will receive an email with your tracking information so you can follow your parcel from our door to yours. If you have an account, you can Log In and view your Order History. Here you will find how to get the latest tracking information we have been provided by your courier.
I can't get through by telephone.
Please note the opening hours above. If you call outside of our opening hours then we won't be reachable by telephone. We recommend instead using the contact us form or email address to get in touch.
Do you have any offers/discount codes?
We have an ongoing 3 for 2 Multibuy Offer as well as Free Shipping on orders over certain values.
How much of my order can I change?
Before dispatch:
We can make quick adjustments to your address should you notice any inaccuracies.
If you need to change the products or contents of the order we have to cancel and refund.
After dispatch:
We are unable to cancel, change the contents of the order or the shipping address.
We can make quick adjustments to your address should you notice any inaccuracies.
If you need to change the products or contents of the order we have to cancel and refund.
After dispatch:
We are unable to cancel, change the contents of the order or the shipping address.