Delivery Information

To help you get your lenses in a fast and timely manner we have ensured that we have a variety of shipping options available.

You can choose and change your shipping options on checkout to find the service that suits your needs.

Please note the following when it comes to shipping options on

  • 'Working Days' refer to Monday through to Friday and DO NOT include weekends and public bank holidays.
  • Your ESTIMATED delivery date will be provided at checkout. This takes into account working as well as busy periods.
  • No delivery dates are guaranteed, delays in courier service and postage can affect your order's arrival time.
  • Orders placed on non-working days will be dispatched on the next working day.
  • The cut-off time for dispatching your order is 3:30pm GMT. Any orders placed after this time will be dispatched on the next working day.
  • Coloured Contacts are not responsible for any import, duty, customs or clearance fees that may be applied to an order by the receiving destination country.

Free Shipping Information

We currently have free shipping offers available in the USA.

  • You unlock a new free USA delivery option with a shopping cart value of over $60

This value only includes your shopping cart value. Please note that the default shipping method cost is automatically added and does not contribute to the offer.

Order Tracking Information

You will receive an email with your tracking information once your order has been dispatched so that you can keep up to date with the progress of your delivery. If you have an account, you can log in to your account and view your Order History with tracking information.

If you experience any issues then please Contact Us and our customer services will be more than happy to help.

Delivery Information FAQs

Tap a question to reveal the answer.

Am I able to track my order?

Yes, if you have placed an order then visit our Order Tracking page for the latest information on your order location. You can also log in to your account and view your tracking in your Order History.

How do I choose my shipping option?

You can choose your shipping method during checkout. Until then our site will display to you the cost and speed of our default standard shipping method.

How do I get free shipping?

Please refer to the information above regarding our current ongoing free shipping offers. Returning customers should use their account to get automatic free standard shipping.

My order has been marked as delivered and I don't have it.

If your tracking is marked as delivered, then make sure you have checked all locations where the parcel could be. You could also contact your local postage centre for more updates.

If your question has not been answered, or you need some additional assistance then please Contact Us for customer services help.

Service Updates

Please find contact information and service updates from our couriers below: