Free Shipping Information
Am I able to track my order?
Yes, if you have placed an order then visit our Order Tracking
page for the latest information on your order location. You can also log in to your account and view your tracking in your Order History.
We currently have free shipping offers available in the USA & UK.
- You unlock a new free USA delivery option with a shopping cart value of over $50
- You unlock a new free UK delivery option with a shopping cart value of over £20
This value only includes your shopping cart value. Please note that the default shipping method cost is automatically added and does not contribute to the offer.
Order Tracking Information
You will receive an email with your tracking information once your order has been dispatched so that you can keep up to date with the progress of your delivery. If you have an account, you can log in to your account and view your Order History with tracking information.
If you experience any issues then please Contact Us and our customer services will be more than happy to help.
Delivery Information FAQs
Tap a question to reveal the answer.
How do I choose my shipping option?
You can choose your shipping method during checkout. Until then our site will display to you the cost and speed of our default standard shipping method.
How do I get free shipping?
Please refer to the information above regarding our current ongoing free shipping offers. Returning customers should use their account to get automatic free standard shipping.
Which countries do you ship to?
If you do not see your country of residence listed above, please refer to our Rest of World Delivery
page to see all countries we ship to.
My order has been marked as delivered and I don't have it.
If your tracking is marked as delivered, then make sure you have checked all locations where the parcel could be. You could also contact your local postage centre for more updates.
If your question has not been answered, or you need some additional assistance then please Contact Us for customer services help.
Please find contact information and service updates from our couriers below:
- Royal Mail
- Deutsche Post